This course helps staff and managers avoid appearing aggressive or submissive, recognise triggers for difficult behaviour in themselves and others, and respond professionally.
Create meaningful relationships that turn casual buyers into loyal customers. Providing excellent customer service encourages people to spend more and helps your business grow.
This course will give people in business the knowledge that empowers staff to prevent their mind spiralling to a dark place, and, if it does, know how to stop the spiral, and turn it back to a brighter place.
This course helps staff and managers avoid appearing aggressive or submissive, recognise triggers for difficult behaviour in themselves and others, and respond professionally.
Create meaningful relationships that turn casual buyers into loyal customers. Providing excellent customer service encourages people to spend more and helps your business grow.