About this module
Learn effective strategies to promote positive relationships among team members:
> Identify causes of conflict
> Evaluate models and theories to help with conflict management
> Create strategies for conflict resolutions
Conflict models:
> Thomas-Killman: Competing, collaborating, compromising, avoiding, accommodating
> Problem solving cycles
> Negotiating and influencing models
Building Trust:
> Body language
> Active listening
> Questioning techniques
Please note: A minimum of 4 delegates is required to run this course, if this isn't met it may be rescheduled.
