Conflict management involves looking at the root of conflict and disagreements at work and then how to build the skills to prevent and resolve difficult situations.
This course will look closely at managing difficult situations with outside clients, customers and stakeholders enabling delegates to build confidence in the ability to de-escalate, negotiate and finding resolutions.
About this module
Learn effective strategies to promote positive relationships among team members:
> Identify causes of conflict
> Evaluate models and theories to help with conflict management
> Create strategies for conflict resolutions
Conflict models:
> Thomas-Killman: Competing, collaborating, compromising, avoiding, accommodating
> Problem solving cycles
> Negotiating and influencing models
Building Trust:
> Body language
> Active listening
> Questioning techniques
Please note: A minimum of 4 delegates is required to run this course, if this isn't met it may be rescheduled.
