Transitioning from an operational role to a supervisory or Team leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you.
This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).
You will also enjoy nourishing refreshments and a delicious lunch to keep you energised all day!
Aim
Give existing and newly promoted team leaders and supervisors the confidence to transition from an operational to a more managerial role.
Objectives
At the end of the programme, you will be able to:
- understand how the supervisor role adds value to your company
- have greater confidence in knowing how to carry out your supervision role
- identify the key roles and responsibilities of a supervisor
- identify you’re your leadership style and understand how to flex it to various circumstances
- increase your choices how to motivate people
- apply an effective delegation process
- lead in an assertive and fair way
- apply an effective delegation process
- develop a number of actions that help continue your progress in leading others
Content
Key Skills & Roles of a supervisor/team leader
- Changing the mind-set – operational to enabler
- What effective supervisors/team leaders DO
Management Styles
- Your default style
- Identifying pros & cons of various styles and when to use them
Motivation
- What motivates me?
- What motivates my team?
- Using different motivational levers
Delegation
- Benefits of delegation
- When to delegate
- How to delegate effectively
3 types of behaviour
- Assertive model – pros & cons
- Assertive tools & techniques
Please note: A minimum of 4 delegates are required to run this course. If this is not met then this course may be rescheduled.
