Featured Project: The Dental Box LTD

What business or Goals did we help you achieve?

JLex helped us design, a tailored, secure, organised and compliant Dental telephone and Ethernet network.

We wanted a smooth and seamless set up which covered or communication needs. Jlex organised everything, from the telephone line install with open reach to the professionally recorded greetings on our VoIP system.


How did you find the process from initial enquiry to implementation?

Both Kerrie and Alex have been a godsend throughout the project. Alex’s technical knowledge and Kerrie’s Personal customer service has meant the headaches of opening a private dental practice have been eased, knowing that the server and telephone systems have been taken care of.



Have you seen any bonus benefits that surprised you?

The email support ticket system is wonderful. Historically, we have waited on-hold to previous server support companies, which wastes hours of productivity. Raising a ticket and knowing that it is going to be responded to within our chosen timeframe, has meant the business is able to continue to run.

The link to our Dental software support team has also been a huge surprise, and a great benefit in issues arise with our  software, the team handle all correspondence and liaising with them to fix the problem, leaving us, free to focus on our patients and daily Dental business.

What would you say to other businesses considering working with us?

Go for it! You’ll be incredibly impressed at the knowledge and understanding of the tech and be blown away by their aftercare efforts and customer service.

Did you come up against any problems along the way and how did we help solve them?

Yes!

The lead lining threw a little spanner in the works with the Wi-Fi reaching all four corners of the building, but Alex quickly reconfigured the Wi-Fi access points to ensure we had a strong and stable connection, for both staff and a guest Wi-Fi.

Do you have any growth plans for The Dental Box?

Hopefully! The brand name was designed to become a group and given we have the support of a wonderful tech team behind us, I know that’s one area I won’t need to worry about.


What reservations did you have?

The leading dental server support company was our obvious choice. And when comparing quotes I also factored in JLex’s honest an upfront discussions about some limiting factors of the competitors network design. Coupled also with their personal customer service and support.

Do you feel JLex have added value to the services we provide and have provided for you?

Without a doubt!