08 Oct 2024

Sussex Business Show: Customer Experience Winners!

In a world where automated responses and impersonal interactions often dominate the customer experience landscape, it’s refreshing to encounter companies that truly prioritise the needs and satisfaction of their customers.

66feaf4f72957d0ebab4d3cd_AwardWinner-scaled.jpg

Eastbourne based Private Medical Insurance Brokers wins top award for Customer Experience Awards.

The Sussex Business Show Customer Experience Awards is sponsored by Cleankill Pest Control.

That’s why The Sussex Business Show launched the Customer Experience Awards, a rigorous competition designed to recognise and celebrate the outstanding achievements of businesses in Sussex industry. Through a comprehensive mystery shopping program involving 100 exhibitors, they assessed customer service performance across a variety of key metrics which included making phone calls to customers, emailing the sales and technical teams to see how companies responded and used their chatbox’s on websites to gauge response times. Some good, some very bad.

In the end they had 10 finalists, and this was pushed down to 3 winners after more calls were made.

1st Place Victoria Healthcare Management, congratz to Vicki Nicol and team.
2nd Place Clearline Recruitment with Andy Stenning, Angela Potter & Robyn Lach.
Third place Solar Dynamics with calls made to Mike Murphy and team.

Return to listing